No Problem! Serving Others with Respect™ (eLearning)
40 Minutes Level: Foundational
YOU (the employee) make the difference in how a customer feels, not a policy, not your manager...you! The intent of this course is to show customer service staff and employees some ways of handling difficult situations so that they can effectively respond and leave the customer with a positive, memorable impression.
Target Audience: General
Language: English
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Features
- Audio Narration
- Interactive Exercises
- Inline Quizzes
- Video
- Post-Assessment
Learning Objectives
Description
YOU (the employee) make the difference in how a customer feels, not a policy, not your manager...you! The intent of this course is to show customer service staff and employees some ways of handling difficult situations so that they can effectively respond and leave the customer with a positive, memorable impression.
No Problem! shows how each of us can respond positively in difficult customer service situations.
The program also reinforces the fact that employees have a far greater impact on the customer’s positive perception of the organization than a manager, the organization’s customer service policies or a marketing campaign. You'll watch seven real world examples of difficult customer service situations to help you understand how to apply a “no problem” approach to solving customers’ problems.
Learning Topics
Industry Settings
- Industrial & Manufacturing
- Office & General
- Retail
Compatibility Notes
- Supports iPhone & iPad App: TrainingFlow™ App on iOS devices
- Supports Android App: TrainingFlow™ app on Android devices
- Supports Current Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge 16+
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