TrainingBriefs® Dealing with Angry Customers
TrainingBriefs® Course

TrainingBriefs® Dealing with Angry Customers

6 Minutes Level: Foundational

Customers get rude or angry for a variety of reasons—some justified, some not. And it’s very likely you’ll encounter rude or angry individuals at one time or another. It’s how you respond that can make the difference between a customer who feels satisfied with the resolution and one who vows never to patronize our business again. This course explores strategies for dealing with an irate customer.

Target Audience: General
Language: English

Sales & Service

Features

  • Audio Narration
  • Video
  • Post-Assessment

Learning Objectives

  • Understand how to best handle angry and disgruntled customers.
  • Learn why a positive attitude helps in many customer-facing situations.
  • Learn five steps to turn an angry customer situation around.

Description

Customers get rude or angry for a variety of reasons—some justified, some not. And it’s very likely you’ll encounter rude or angry individuals at one time or another. It’s how you respond that can make the difference between a customer who feels satisfied with the resolution and one who vows never to patronize our business again. This course explores strategies for dealing with an irate customer.

As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing.

Learning Topics

Industry Settings

  • Healthcare
  • Industrial & Manufacturing
  • Office & General
  • Retail

Compatibility Notes

  • Supports iPhone & iPad App: TrainingFlow™ App on iOS devices
  • Supports Android App: TrainingFlow™ app on Android devices
  • Supports Current Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge 16+


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