What's New: Courses Now Available in TrainingFlow™ (31 Courses)

This course explores the transformative power of Artificial Intelligence (AI) in the workplace. Discover how AI acts as a powerful tool, capable of processing vast amounts of data and identifying patterns at unprecedented speeds. Learn why human skills like empathy, common sense, moral judgment, creativity, and emotional intelligence remain irreplaceable, and how your unique human capabilities are essential for effectively leveraging AI.

Creating a fair and trustworthy workplace that leverages artificial intelligence (AI) doesn’t just depend on leadership or IT. It depends on you. AI can increase speed, efficiency, and accuracy—but it must be used with care. Being ethical with AI means protecting privacy, avoiding bias, and making sure human values stay in control.

Don’t think of AI as a threat, think of it as an opportunity. This isn’t about becoming a coder or a programmer. It’s about becoming a more confident, capable version of yourself - with the help of smart tools. AI can’t replace your human potential, but it can multiply it. The more you learn, the more you lead. Upskill today, thrive tomorrow.

Understanding AI is crucial in today's workplace. It involves knowing what AI is, how it works, its applications, and its strengths and limitations. This knowledge allows individuals to thoughtfully integrate AI tools into their jobs and industries, enhancing productivity, decision-making, and problem-solving.

Generative AI refers to technology that can create new content, like text, images, videos, even code - based on a prompt or input. One of the most well-known examples? ChatGPT. You ask it a question, and it replies with a human-like response. Other popular tools include: DALL·E (for image generation), GrammarlyGO (a writing assistant), and Bard, Copilot, Claude (AI chat and productivity tools). Unlike search engines that find existing answers, generative AI builds original content - instantly!

Artificial Intelligence (AI) refers to the capacity of machines to imitate human intelligence, encompassing abilities like learning from data, making decisions, solving problems, and engaging in conversation. Essentially, AI acts as a rapid, pattern-recognizing assistant, much like the technology enabling facial recognition on your phone.

You may not see it, but AI is all around you at work. It helps you automatically filter spam emails, get smart suggestions while typing in Word or Gmail, use virtual assistants like Siri, Alexa, or Google, book meetings with scheduling tools that suggest the best times, and find files with smart search features. Even customer support chatbots and phone systems are powered by AI. One thing to keep in mind, if a tool seems to “predict” your needs or learn from behavior... it’s likely using AI.

Receiving feedback at work is the process of listening to and accepting input (both positive and constructive) about your performance, behavior, or skills from managers, coworkers, or clients. When you accept feedback with a positive attitude, you not only grow as an individual, but you also contribute to a stronger, more effective team and workplace. It’s a key part of personal and professional growth.

Soft skills training develops crucial interpersonal, emotional, and social skills that are vital for effective communication, collaboration, and problem-solving. Unlike specific, measurable technical (hard) skills, soft skills broadly influence how employees interact and approach their work.

Critical thinking is the skill of objectively analyzing information, evaluating situations, and making sound decisions. It involves challenging assumptions, recognizing biases, and considering various viewpoints to effectively solve problems, enhance processes, and reach goals.

Fairness isn’t just about doing the right thing, it’s a smart strategy for creating a stronger, more effective workplace. It is essential for both employees and the organization. For employees, fairness builds trust, respect, and a sense of belonging. It boosts morale, increases motivation, and encourages employees to perform at their best. For the organization, fairness strengthens employee engagement, reduces turnover, minimizes conflict, and protects against legal risks. Fairness fosters a positive work environment where people and business thrive.