What's New: Courses Now Available in TrainingFlow™ (26 Courses)

Employee experience, or EX, is the sum of all an employee's perceptions and interactions with a company, from the moment they are recruited to the time they leave. It covers everything an employee sees and feels in the workplace, directly influencing their job satisfaction, engagement, and productivity. Investing in EX is now a business necessity for companies that want to build a more productive, engaged, and successful workforce.

Accountability at work means that employees take ownership of their responsibilities, follow through on commitments, and are answerable for the outcomes of their actions, decisions, and performance. Accountability matters because it drives performance, strengthens trust, and creates a culture where people take ownership and deliver results.

More Than a Gut Feeling has provided you with the essential resources and tools to put structured interviewing into practice. The course began by introducing the concept that the best predictor of future job performance is past job behavior, and then summarizing the key reasons it’s important to practice effective interviewing procedures.

Cognitive bias is often described as a systematic error in thinking that affects how people perceive, interpret, and remember information. These biases often happen subconsciously and can influence decisions, judgments, and behavior in ways that aren’t always logical or objective. Cognitive biases are mental shortcuts that our brains use to process information quickly. They're helpful in everyday decision-making but can lead to flawed reasoning when they oversimplify complex situations.

Employee recognition is all about acknowledging and appreciating employees for their contributions, efforts, and achievements. It’s a way to celebrate individuals or teams for their performance, dedication, and alignment with company values. The purpose of employee recognition is to boost morale and motivation, enhance employee engagement and satisfaction, foster a positive work culture, and encourage desired behaviors and performance.

Workplace burnout is a state of chronic physical, emotional, and mental exhaustion caused by prolonged and excessive work-related stress. It often results in feelings of overwhelm, cynicism, detachment from work, and a reduced sense of accomplishment or effectiveness. Understanding burnout and why it matters helps the organization and individuals recognize early warning signs, prevent serious health and performance issues, and create healthier, more sustainable work environments.