Course Catalog (754 Courses)

Contains all of the available courses within the TrainingFlow™ LMS.

  • 5 Minutes Level: Foundational
    New Micro-Learning! When it comes to encouraging inclusion in the workplace, terminology and vocabulary around world religions play a key role. Using derogatory names given to certain groups and people can perpetuate bias and stereotyping.
    Topics: Inclusion, Diversity, Respect
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: General
  • 5 Minutes Level: Intermediate
    New Micro-Learning! Retaliation in the workplace is a real issue. As a manager, it is your responsibility to know how to recognize, appropriately respond, and resolve potential retaliation issues. There are several signs of possible retaliation. Examples include micromanaging, unnecessary surveillance, arbitrarily enforcing policies or procedures, or other activities unrelated to employment.
    Topics: Compliance, Leadership, Management, Abusive Conduct
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General
    Target Audience: Managers / Supervisors
  • 5 Minutes Level: Intermediate
    New Micro-Learning! Retaliation is defined as any action that could dissuade a reasonable employee from making or supporting a charge of illegal, unethical or unsafe conduct.
    Topics: Workplace Violence Prevention, Leadership, Professionalism, Abusive Conduct
    Industry Settings: Healthcare, Office & General
    Target Audience: Managers / Supervisors
  • 5 Minutes Level: Foundational
    New Micro-Learning! You may be hearing someone during a conversation, but are you really listening? Are you actively listening? Active listening simply means being deeply engaged in and attentive to what the speaker is saying... as it requires more listening than talking.
    Topics: Communication, Professionalism, Personal Performance
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: General
  • 5 Minutes Level: Intermediate
    New Micro-Learning! You may do a superb job of preparing for a meeting, running the meeting and even getting the best out of your team.
    Topics: Communication, Leadership, Management
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General
    Target Audience: Managers / Supervisors
  • 5 Minutes Level: Foundational
    New Micro-Learning! When it comes to encouraging inclusion in the workplace, terminology and vocabulary play a large role. Using derogatory names given to certain groups and people can perpetuate bias and stereotyping.
    Topics: Inclusion, Diversity, Professionalism, Respect, Unconscious Bias, Gender Identity/Gender Issues
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: General
  • 5 Minutes Level: Foundational
    New Micro-Learning! Have you ever played a practical joke on a co-worker? What about telling an “inside joke” in front of an unsuspecting new employee? It’s all just innocent fun, isn’t it?
    Topics: Harassment, Leadership, Management, Abusive Conduct
    Industry Settings: Industrial & Manufacturing, Office & General, Retail
    Target Audience: Managers / Supervisors
  • 5 Minutes Level: Foundational
    Thinking like the customer is one of the best ways to improve your customer service! Great for session starter, energizer and reinforcing key messages on customer service.
    Topics: Customer Service, Communication, Interpersonal Skills
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: Employees
  • 9 Minutes Level: Foundational
    Accepting your new role means understanding and accepting new responsibilities and challenges. This course explores common challenges you may face in your transition to supervisor.
    Topics: Leadership, Management
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General
    Target Audience: Managers / Supervisors
  • 6 Minutes Level: Intermediate
    Understanding your organization’s policies regarding ethical conduct and legal compliance is an important first step in leading the way toward creating a culture of integrity. Identifying what constitutes ethical behavior versus unacceptable behavior is the next step.
    Topics: Leadership, Ethics, Interpersonal Skills, Professionalism
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General
    Target Audience: Managers / Supervisors
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